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JF501: How to SCALE Your REI Biz and MAINTAIN a Superior Customer Experience #situationsaturday

With 400 doors and counting, our Best Ever guest was turning into the mechanically cold and apathetic leasing company with choppy work orders, no mercy notices, and abrupt fees. He was able to transform the resident experience by viewing both sides of the stage front and back. Let’s pull the curtains and see what tools hide behind the scenes!

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